Who this covers
This policy explains how Roof Replacement Brisbane handles personal information collected through this website and by phone. We aim to handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you send the enquiry form or call us, we may collect your name, phone number, email address, suburb or street address, details about your property and roof, and any photos or notes you choose to give us. Like most websites, this site may also record technical information such as your browser type, the pages you view and how you arrived, through cookies and similar tools.
Why we collect it
We use your details to understand the roofing work you want and to pass your enquiry to an independent local roofing contractor who may be able to help. We may also use them to follow up on your enquiry, to answer questions about this site, and to improve the way the site works.
Who we share it with
Your enquiry is shared with the contractor we refer it to, so they can contact you, inspect the roof and quote. We also use service providers that host this website and process form submissions on our behalf. We do not sell your personal information. We may disclose information where the law requires or allows it.
Storage and security
Information is stored with service providers who may hold data in Australia or overseas. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no online system is completely secure.
Access and correction
You can ask to see the personal information we hold about you or ask us to correct it. Call 07 3179 6217 during business hours.
Complaints
If you believe we have mishandled your information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The version on this page is the current one.